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An individual's complaint would be to their conveyancing firm, not directly to CTS.

The Solicitors Regulation Authority, which also regulates law firms that carry out conveyancing, said it was monitoring the situation.

He said: "You would expect a conveyancing solicitor to tell people what they're likely to expect", when moving into a new town.

The steering group said that there are "many examples of good practice which seeks to prevent the unnecessary conveyancing of frail elderly patients".

In recent years faxes have become more limited in use although are still working in some professions like medical administration, law enforcement and conveyancing.