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“Zero customer-facing representatives been let go,” the agency said, noting that it continued to “move employees from non-mission critical positions to bolster the ranks of our existing, dedicated frontline employees to serve the public.”

Vocational assessor Elva Breen said that after the incident, Ms Hand found great difficulty in working in a customer-facing role and was struggling with significant anxiety and panic attacks.

Elliot told the programme that while he was open to more modelling work in the future, he was looking for customer-facing work - and his dream job would be something connected to Newcastle United, the football team he supports.

Elliot has now joined the council on a voluntary placement in a customer-facing role.

How do you think this recent "sober curious" shift is impacting the industry at large, both for customer-facing purposes and also internally?