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"We have an urgent matter to discuss in person," the receptionist said.

Five people have been charged over his death, including the singer's friend Roger Nores, the hotel's manager, and a receptionist – who were all accused of manslaughter.

A receptionist at the hotel had taken her aside and told her the man she was with was using a false name, was in fact called Christopher Harkins and she should Google him.

At 16:54, cameras recorded him being dragged unconscious by three people - led by chief receptionist Esteban Grassi - and taken to his room, according to prosecutors.

"They say they'll call me back in a few days. A week later I call again, it takes about an hour, it's a different receptionist, I have to explain everything again."