51�Թ�

“There’s a backlog on enrollment into the WTC program because they’re understaffed, and there’s also a backlog on getting your illnesses certified so you can get compensated.”

There is another deep-rooted problem - a care system, supporting older and disabled people in the community, that is understaffed, underfunded and in crisis.

She said the department already was understaffed, with about 12,000 pending cases when Trump took office.

Earlier this year, Parliament's Treasury Select Committee criticised the office as an "understaffed, poorly defined organisation".

The truth is that the agency is hopelessly understaffed, and has been for years.