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“I’m a utility program,” the Librarian continues, speaking over me as if he has a script he must complete first.

What you can do depends on the home, your budget and the utility programs available to you.

But there was hope of relief through a utility program that offered low-income customers free energy-saving improvements and appliances, including air conditioners.

But the two new utility programs have faced early bureaucratic delays, as government officials struggle to launch various relief efforts in record time while ensuring the dollars are spent appropriately.

The Office of Recovery and Resiliency has run a precursor initiative to the new rent and utility program called HOPE, or Housing Opportunities and Prevention of Evictions.